Servicing for Automatic Coffee Machines

1. SERVICING PRINCIPLES

JURA machines are designed and built to be serviced with a special type of diagnostic software, the JURA Animation System. A similar tool, JURA Terminal 4000 is catered for GIGA X-series Machines. These software allow us to accurately diagnose and identify the actual problem.

For us, Servicing is more than just changing faulty parts. We decalcify and clean the machine from inside out to remove all possible limescale and coffee oils built up over time. A JURA Decalcifying & Cleaning Station allows us to clean even those hard to reach parts of a machine.

After the service, we perform an outgoing test to ensure that all functions of the machines have been tested before the machine is returned to the customer.

All servicing works are done behind our “Glass” JURA Service Centre, clients are welcomed to view how the entire servicing process is carried out.

We only accept machines for servicing that uses power supply of 230V, 50 Hz designed and built to function in Singapore without any adaption.

1.1. SERVICING JURA MACHINES (OTHER THAN GIGA X-series)

All JURA Machines are repaired and serviced in JURA Service Centre only.

We offer the following Servicing:

NUMBER TO CALL

NUMBER TO CALL

EMAIL ADDRESS

Post Purchase And Servicing 

There is no warranty applied to there services performed. However, should there be any replacement of parts, there a three months warranty applied to the Parts changed during the Repair and Servicing. 

 

In the event a repeated trip for servicing clearly attributed to the gross negligence Dockyardcoffee , the repeated service trip shall be free of charge.

WARRANTY AFTER REPAIR

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